Shipping policy

🐾 Petora Shipping Policy

Last updated: 10/17/2025

Thank you for shopping with Petora! We’re dedicated to bringing you the best pet products from trusted suppliers around the world. Please take a moment to review our shipping policy before placing your order.

📦 Order Processing

  • Processing Time: Orders are processed within 1–3 business days after payment verification.

  • Order Verification & Quality Check: Each order is carefully checked and packed before being shipped to ensure your pet’s happiness and safety.

  • Order Changes: If you need to change or cancel your order, please contact us within 12 hours of purchase. Once the order is processed, we’re unable to make modifications.

🚚 Shipping Times

We partner with global suppliers to offer you a wide selection of quality products. As a result, delivery times may vary depending on your location and the item ordered.

Location Estimated Delivery Time
United States 7–15 business days
Canada, UK, Australia 10–20 business days
Europe 10–20 business days
Rest of the World 15–30 business days

Note: Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, seasonal demand, or postal service issues).

🌍 International Shipping

We offer worldwide shipping! However, please note:

  • Some products may not be available for shipping to certain countries due to import restrictions.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

💌 Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number.
Tracking information may take 3–5 days to become active after dispatch.

You can track your order anytime at: [Insert tracking page link, e.g., petora.com/track-order]

🐶 Split Shipments

If your order includes multiple items, they may be shipped separately to ensure faster delivery. Don’t worry — you’ll receive tracking information for each package.

⚠️ Delayed or Lost Packages

If your package is significantly delayed or lost in transit:

  • Please contact us at  support@petora.com.

  • We’ll work with our suppliers and shipping partners to locate or replace your order.

🐕 Questions?

We’re always here to help!
Reach out to us anytime at support@petora.com or through our Contact Us page.

Thank you for choosing Petora — where happy pets meet happy owners! 💖