Return & Refund Policy
Easy Returns & Hassle-Free Refunds
Eligibility:
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Items must be returned within 14 days of delivery.
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Products must be in their original condition and packaging.
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Personalized or hygiene-sensitive items cannot be returned unless defective.
How to Return:
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Contact our support team at support@petora.com with your order details.
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Follow the instructions provided to send back your item.
Refund Process:
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Once we receive your returned item, we’ll inspect it.
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Refunds are issued to the original payment method within 5–7 business days.
Exchanges:
We also offer exchanges for damaged or incorrect items. Contact us to arrange an exchange.
Shop confidently — Petora has you covered.