FAQs

1. How long does shipping take?
Our standard shipping takes 5–10 business days, depending on your location. Expedited shipping options are available at checkout.

2. Can I track my order?
Yes! Every order comes with a tracking number. You can track your order online using the courier’s link provided in your shipping email.

3. What if I received a damaged or wrong item?
We’re here to fix it immediately. Contact our support team within 7 days of delivery with your order details, and we’ll replace or refund your item promptly.

4. Can I change or cancel my order?
Orders can only be modified or canceled within 2 hours of placing them. After that, we start processing your order and changes may not be possible.

5. Do you ship internationally?
Yes, Petora ships to select international locations. Shipping times and costs vary by destination. Please check our shipping page for details.

6. How can I contact customer support?
You can reach us anytime at ............... or use our live chat for quick assistance. We aim to respond within 24 hours.